Refund & Returns Policy

Last Updated: August 12, 2026

At Parke Sweatshirt, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may be eligible to request a return or refund according to the terms below.

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be:

  • Unworn and unused

  • In its original condition

  • Free from stains, damage, or signs of use

  • Returned with original tags and packaging, where applicable

Items that do not meet these conditions may not be accepted.

2. Non-Returnable Items

Certain items may not be eligible for return, including products that have been worn, washed, damaged, or altered after delivery.

Sale or promotional items may also have different return conditions where stated on the product or order page.

3. How to Request a Return

Before sending an item back, please contact our customer support team at:

Email: support@parkesweatshirt.com.co

Please include your order number, the item you want to return, and the reason for your return. Our team will provide instructions for the next steps.

Please do not send products back without contacting us first.

4. Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved or declined.

If approved, the refund will be processed using the original payment method whenever possible. The time it takes for the refund to appear may depend on your bank or payment provider.

Original shipping charges may be non-refundable unless the return is due to an error on our part or the item arrived damaged or defective.

5. Damaged or Incorrect Items

If you receive an incorrect, damaged, or defective item, please contact us as soon as possible after delivery.

Send us your order number and clear photos of the item and packaging so our team can review the issue and provide an appropriate solution.

6. Exchanges

If you need a different size or item, please contact us before returning your order. Exchange availability depends on product availability.

If the requested replacement is unavailable, we may offer another appropriate solution.

7. Return Shipping

Unless the return is caused by an incorrect, damaged, or defective item received from us, the customer may be responsible for return shipping costs.

Return shipping charges are generally non-refundable.

8. Order Cancellation

If you want to cancel an order, contact us as soon as possible after placing it. We will try to accommodate cancellation requests, but orders that have already been processed or shipped may not be cancellable.

9. Contact Us

If you have any questions about our Refund & Returns Policy, please contact:

Parke Sweatshirt
Email: support@parkesweatshirt.com.co
Website: parkesweatshirt.com.co

We are committed to making the return and refund process as straightforward as possible for our customers.